Last Updated: 01-January-2026

Welcome to Zey Luxe.

Your privacy matters to us. As a modern UK-based brand specialising in portable bidet solutions, electric travel bidet devices, handheld Muslim shower sprayers, postpartum peri bottle products, and camping bidet hygiene systems, we understand that many of our customers value discretion, security, and trust above all else.

This Privacy Policy explains in detail how Zey Luxe collects, uses, stores, protects, and processes your personal information when you:

• Visit our website
• Buy travel bidet UK products
• Purchase a rechargeable bidet sprayer UK device
• Create an account
• Contact our support team
• Subscribe to updates
• Interact with our online services or marketing communications

We are committed to handling your data responsibly, transparently, and in full compliance with UK law, including:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• Consumer Contracts Regulations
• UK eCommerce Regulations
• Consumer Rights Act 2015

This Privacy Policy forms part of our wider website policies and applies to all users of Zey Luxe UK.

1. Who We Are

Zey Luxe is a United Kingdom-based eCommerce brand offering personal hygiene products online in the UK. Our core focus is portable personal cleansing and travel hygiene solutions designed for modern lifestyles.

Our product range includes:

• Manual handheld travel bidets.
• Electric travel bidet UK models with rechargeable batteries.
• Handheld Muslim shower UK sprayers.
• Postpartum peri bottle UK products.
• Camping and outdoor hygiene sprayers.
• Rechargeable bidet sprayer UK devices with USB charging.

For the purposes of UK data protection law, Zey Luxe acts as the “Data Controller” of your personal information. This means we are responsible for deciding how and why your personal data is processed.

We understand that purchases of products are often private and personal. We operate with strict internal confidentiality standards to ensure your data is handled discreetly and respectfully.

2. Our Commitment to Privacy and Discretion

Zey Luxe recognises that personal hygiene products require a higher standard of discretion.

When you buy products from us, we commit to:

• Secure handling of your personal information.
• Discreet packaging practices.
• Limited internal access to order data.
• Secure payment processing.
• Transparent privacy practices.

We do not sell personal data to third parties. We do not publicly disclose customer purchase information. Your order history remains private within your secure account.

3. What Personal Data We Collect

We only collect personal data that is necessary for legitimate business purposes.

3.1 Information You Provide Directly

When you purchase a portable bidet UK device or other hygiene products, we may collect:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account username and password (encrypted)
• Order details
• Payment confirmation information
• Customer service communications
• Warranty registration details (if applicable)

Example:

If you purchase an electric travel bidet model, we require your delivery address to ship your order and your email address to send confirmation and tracking information.

If you contact us regarding a rechargeable bidet sprayer charging issue, we may retain your support message for quality and compliance purposes.

3.2 Information Collected Automatically

When you browse Zey Luxe, certain information is automatically collected through cookies and analytics tools:

• IP address
• Browser type and version
• Device type and operating system
• Geographic region (approximate)
• Pages viewed
• Time spent on pages
• Shopping basket activity
• Referral website

This information helps us:

• Improve website performance
• Enhance checkout usability
• Monitor fraud prevention
• Understand which portable bidet products are most viewed

3.3 Payment Information

Zey Luxe does not store full debit or credit card numbers.

All payments are processed through secure, PCI-DSS-compliant third-party payment providers. 

• Transaction ID
• Payment status
• Order value
• Billing confirmation reference

This ensures accurate accounting and legal compliance.

4. Special Category Data

Zey Luxe does not intentionally collect special category personal data such as medical records or health conditions.

However, if you voluntarily disclose health-related information (for example, explaining postpartum recovery needs when enquiring about a postpartum peri bottle product), we process this information only:

• To respond to your enquiry.
• With strict confidentiality.
• In line with UK GDPR obligations.

We do not provide medical advice. Our products are hygiene devices and not medical equipment unless explicitly stated.

5. How We Use Your Personal Data

We process your personal data for specific, lawful purposes.

5.1 Order Fulfilment

To:

• Confirm your order
• Process payment
• Deliver your electric travel bidet UK product
• Provide dispatch notifications
• Issue invoices
• Manage returns or exchanges

Without this information, we cannot fulfil your order.

5.2 Customer Support and Warranty

If you receive a faulty device and contact us, we may use your data to:

• Verify your purchase
• Troubleshoot the issue
• Arrange replacement
• Process refund
• Record warranty claims

5.3 Fraud Prevention and Security

We monitor transactions to prevent:

• Payment fraud
• Unauthorised access
• Suspicious activity

5.4 Marketing (With Consent)

If you opt in, we may send:

• New product launches
• Hygiene care guides
• Promotions
• Portable bidet product updates

You may unsubscribe at any time.

5.5 Legal and Regulatory Compliance

We retain order records for tax and accounting compliance under UK law.

6. Legal Bases for Processing

Under UK GDPR, we rely on:

Contractual Necessity

When you buy travel bidet products, processing is required to fulfil your contract.

Legal Obligation

To comply with tax and accounting requirements.

Legitimate Interests

To improve website security and performance.

Consent

For marketing communications and optional cookies.

7. Data Sharing and Third Parties

We only share personal data where necessary.

7.1 Delivery Partners

We share your name and delivery address with courier services to ship your camping bidet or handheld Muslim shower product.

7.2 Payment Processors

Secure third-party providers process payments.

7.3 IT and Hosting Providers

Our website hosting and security providers may process limited data to maintain service functionality.

We do not sell, rent, or trade customer data.

8. International Data Transfers

If personal data is transferred outside the UK, we ensure:

• Adequacy regulations are met.
• Standard Contractual Clauses are implemented.
• Equivalent safeguards are in place.

9. Data Retention Policy

We retain data only for as long as necessary.

Typical periods include:

• Order records: 6 years (tax compliance)
• Warranty data: duration of warranty plus a reasonable limitation period
• Customer support messages: up to 3 years
• Marketing consent records: until withdrawal

After retention periods expire, data is securely deleted or anonymised.

10. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Example:

If you no longer wish to receive updates about products, you may withdraw consent at any time.

You may also lodge a complaint with the Information Commissioner’s Office (ICO).

11. Cookies and Tracking Technologies

We use cookies to:

• Enable checkout functionality
• Remember the basket contents
• Improve user experience
• Analyse site traffic

You can manage cookie preferences via your browser settings.

We do not use intrusive tracking beyond what is necessary for website optimisation and marketing consent.

12. Data Security Measures

We implement technical and organisational safeguards, including:

• SSL encryption
• Secure hosting environments
• Restricted staff access
• Encrypted password storage
• Payment tokenisation
• Firewall and malware protection

While no system is completely secure, we take appropriate measures to protect your information.

13. Account Security Responsibilities

If you create an account with Zey Luxe:

• Keep your password confidential
• Do not share login credentials
• Use secure networks
• Notify us of unauthorised access

14. Product Safety and Privacy Considerations

Our electric travel bidet and rechargeable bidet sprayer products contain rechargeable batteries.

We recommend:

• Using approved USB charging cables
• Avoiding overcharging
• Keeping devices dry when charging
• Following the manufacturer’s instructions

Privacy and safety intersect when using personal hygiene devices. We do not monitor how products are used. Your usage remains private.

15. Hygiene-Related Enquiries and Confidentiality

If you contact us regarding postpartum recovery or religious washing practices associated with handheld Muslim shower sprayers, we:

• Treat communications confidentially
• Limit internal access
• Avoid unnecessary data retention

16. Children’s Privacy

Our website and products are not directed at individuals under 18.

We do not knowingly collect data from minors.

If we become aware that we have collected data from a child, we will delete it promptly.

17. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy policies.

18. Data Breach Procedures

In the unlikely event of a data breach:

• We will investigate immediately
• Take corrective action
• Notify affected individuals where required
• Report to ICO where legally necessary

19. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with a revised date.

We encourage customers to review this page regularly.

20. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact Zey Luxe through our website.

We aim to respond promptly and professionally.

21. Our Ongoing Commitment

At Zey Luxe UK, privacy is part of our brand promise.

Whether you buy travel bidet devices, electric travel bidet models, rechargeable bidet sprayer systems, postpartum peri bottle products, or camping bidet hygiene solutions, you can shop with confidence.

We remain committed to:

• Transparency
• Lawful data handling
• Discretion
• Security
• Customer trust

Thank you for choosing Zey Luxe UK.