Last Updated: 01-January-2026

At Zey Luxe, we understand that when you order, you expect delivery that is fast, reliable, secure, and discreet.

Because we specialise in personal hygiene products online in the UK, we recognise that shipping is not just about logistics. It is about privacy, product protection, and trust. This Shipping Policy explains in detail how we process, dispatch, package, and deliver orders placed through Zey Luxe.

It is designed to provide full transparency, clarify responsibilities, reduce misunderstandings, and ensure compliance with UK consumer law.

This policy operates in line with:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Electronic Commerce (EC Directive) Regulations 2002
• UK Distance Selling requirements

Nothing in this policy affects your statutory rights.

1. Our Shipping Commitment

Zey Luxe is committed to delivering portable bidet and electric travel bidet products with professionalism and discretion.

We understand that many customers purchasing postpartum peri bottle items or handheld Muslim shower sprayers prefer private, non-descriptive packaging and predictable delivery timelines.

Our shipping commitment includes:

• Prompt and efficient order processing.
• Secure packaging designed to protect hygiene integrity.
• Discreet external packaging without revealing product details.
• Reliable UK courier partnerships.
• Transparent delivery notifications.
• Responsible handling of electrical items.

We aim to provide a delivery experience that reflects our brand values: hygienic, modern, discreet, and dependable.

2. Order Processing Times

2.1 Standard Processing

Orders are typically processed within 1–2 working days following successful payment confirmation.

Working days exclude:

• Saturdays
• Sundays
• UK public holidays

Orders placed after our daily cut-off time may be processed on the next working day.

During peak periods such as seasonal promotions, bank holidays, or high-demand events, processing times may extend slightly. We will always aim to dispatch as quickly as possible.

2.2 Fraud Prevention and Verification

To protect both customers and Zey Luxe, certain orders may be subject to additional verification checks.

Verification may be required where:

• Billing and delivery addresses differ.
• High-value rechargeable bidet sprayer orders are placed.
• Multiple units are purchased.
• Unusual purchasing patterns are detected.

If verification is required, we will contact you promptly. Dispatch may be delayed until verification is completed.

3. Delivery Coverage Within the United Kingdom

Zey Luxe delivers to:

• England
• Scotland
• Wales
• Northern Ireland

Delivery options may include:

• Standard Delivery
• Express Delivery
• Fully Tracked Courier Service
• Signed-For Delivery (for higher value orders)

Available options and estimated timeframes are displayed at checkout.

Delivery times are estimates and are not guaranteed unless expressly stated.

4. Discreet and Protective Packaging

We understand that products such as portable bidet devices, postpartum peri bottle products, and handheld Muslim shower sprayers are private personal hygiene items.

All orders are shipped in discreet outer packaging.

Our packaging standards include:

• Plain external packaging without explicit product names.
• Secure internal packing to prevent movement.
• Protection for electrical components.
• Moisture-resistant packaging where appropriate.

This ensures:

• Privacy during transit
• Reduced risk of tampering
• Product integrity upon arrival

We do not advertise product contents on the exterior of parcels.

5. Shipping Costs and Charges

Shipping costs are calculated at checkout based on:

• Delivery destination
• Weight and size of the parcel
• Selected delivery speed
• Promotional eligibility

Any applicable delivery charges will be clearly displayed before payment confirmation.

We may occasionally offer:

• Free UK mainland shipping promotions.
• Discounted express delivery upgrades.

Shipping fees are non-refundable unless the product is faulty or incorrectly supplied.

6. Delivery Timeframes

Estimated delivery times for UK mainland orders are generally:

• Standard delivery: 2–6 working days
• Express delivery: 1–3 working days

These timeframes begin from dispatch, not order placement.

Delivery times may be affected by:

• High seasonal demand
• Extreme weather conditions
• Courier operational issues
• Industrial action
• Remote delivery locations

While we work with reputable courier partners, we cannot guarantee delivery dates beyond our control.

7. Shipping of Electrical and Battery-Powered Products

Certain electric travel bidet and rechargeable bidet sprayer products contain lithium rechargeable batteries.

We ensure compliance with relevant UK and courier safety regulations regarding the transport of battery-powered goods.

Customers should note:

• Battery-powered products are packaged in accordance with courier requirements.
• Some international carriers may restrict lithium battery shipments.
• Delivery timelines may vary depending on transport regulations.

We reserve the right to cancel international orders where battery shipping restrictions apply.

8. International Shipping

Zey Luxe may offer shipping outside the United Kingdom where available.

International customers should be aware that:

• Delivery times may be extended.
• Customs inspections may cause delays.
• Import duties, VAT, or taxes may apply.
• Courier handovers may occur between multiple carriers.

Customers are responsible for:

• Paying local customs duties.
• Ensuring product compliance with local regulations.
• Providing accurate documentation where required.

We are not liable for customs delays or local import restrictions.

9. Tracking and Delivery Updates

Where tracking is available, details will be sent via email after dispatch.

Tracking allows customers to:

• Monitor parcel location.
• View estimated delivery dates.
• Rearrange delivery where available.

It is the customer’s responsibility to monitor tracking updates and respond to courier notifications promptly.

10. Missed Deliveries and Redelivery

If delivery is attempted and unsuccessful:

• A calling card or digital notification may be issued.
• The courier may attempt redelivery.
• Collection from a depot or access point may be required.

Failure to collect or rearrange delivery may result in the parcel being returned to Zey Luxe.

If returned due to non-collection:

• Additional shipping fees may apply for reshipment.
• Original shipping charges may not be refundable.

11. Incorrect or Incomplete Address Details

You are responsible for ensuring that delivery information is accurate and complete at checkout.

If incorrect details are provided:

• Delivery delays may occur.
• Parcels may be returned to the sender.
• Additional courier charges may apply.
• Refunds may be reduced to account for shipping costs incurred.

If you notice an error after placing your order, contact us immediately. We cannot guarantee changes once dispatch has occurred.

12. Damaged in Transit

If your portable bidet or rechargeable bidet sprayer product arrives visibly damaged:

• Notify us within 48 hours of delivery.
• Provide clear photographs of the packaging and the item.
• Retain all packaging materials for inspection.

We will investigate with the courier and may offer:

• Replacement
• Repair
• Refund

Failure to report transit damage promptly may limit our ability to pursue courier claims.

13. Lost Parcels

If tracking shows no delivery or significant delay beyond the expected timeframe:

• Contact our support team
• Provide your order number
• Allow a reasonable time for investigation

We will liaise directly with the courier.

If confirmed lost after investigation, we will provide either:

• A replacement shipment
• A full refund

14. Delivery Confirmation and Risk Transfer

Under UK law, goods remain the responsibility of Zey Luxe until delivered to the address provided.

Risk transfers to the customer once the goods are delivered.

Proof of delivery may include:

• Courier signature confirmation
• GPS delivery confirmation
• Photographic evidence of delivery

We may rely on courier delivery confirmation when resolving disputes.

15. Refused Deliveries

If you refuse delivery without a valid legal reason:

• Return shipping costs may be deducted from any refund.
• Original delivery charges may not be refunded.
• Administrative fees may apply in some cases.

Refusal due to a change of mind does not override hygiene-based return restrictions.

16. Delays Beyond Our Reasonable Control

We are not liable for shipping delays caused by events beyond our control, including:

• Severe weather
• Natural disasters
• Transport strikes
• Customs inspections
• Government restrictions
• Public health emergencies

We will communicate significant delays where possible and provide updates when available.

17. Bulk, Wholesale, or High-Value Orders

For larger quantities of portable bidet or electric travel bidet products:

• Additional verification may be required.
• Dispatch times may vary.
• Signature on delivery may be mandatory.

These measures are in place to protect both the customer and Zey Luxe from fraud and delivery disputes.

18. Eco-Conscious and Responsible Packaging

Zey Luxe aims to minimise environmental impact while preserving hygiene integrity.

Our packaging approach seeks to:

• Reduce excess material.
• Use recyclable components where possible.
• Maintain safe transport for electrical items.

We balance sustainability with necessary hygiene protection.

19. Address Changes After Dispatch

Once an order has been dispatched:

• We may not be able to amend delivery details.
• Changes depend on the courier’s capabilities.

We cannot guarantee successful rerouting after dispatch confirmation.

20. Shipping Policy Updates

We reserve the right to amend this Shipping Policy at any time.

Updated versions will be published on our website with a revised effective date.

Changes apply to orders placed after publication.

21. Contacting Us About Delivery

If you have questions regarding the shipping of your order, please contact Zey Luxe via our official website contact page.

Please include:

• Order number
• Full name
• Delivery address
• Description of issue

We aim to respond promptly and professionally.

22. Our Final Commitment

Zey Luxe is committed to delivering personal hygiene products online in the UK in a secure, discreet, and reliable manner.

We understand the importance of privacy and product safety when ordering portable hygiene solutions.

Whether you purchase a rechargeable bidet sprayer device for travel, a postpartum peri bottle product for recovery, or a handheld Muslim shower sprayer for home use, we aim to ensure your order arrives safely, efficiently, and discreetly.

Your privacy, convenience, and satisfaction remain central to our shipping process.

Thank you for choosing Zey Luxe UK.